Refund policy

Upon Delivery

Check Your Delivery
Please inspect all items on arrival. If there’s visible damage, note it on the delivery slip or refuse the shipment entirely. Drivers are required to wait while you check.
Claims cannot be accepted if this step is skipped.

Returns & Damages

Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately and no later than 3 calendar days after delivery, so we can assess the issue and make it right: info@rubuhouse.com

When reporting damage, be sure to include a copy of the proof of delivery slip noting the damages, clear photos of both packaging and all product(s), including the ones that are not damaged. 

Important: If your order was delivered on a pallet, it must be returned on the same pallet.

Please note that we do not accept returns due to minor variations in color, material, or design. All of our pieces are handmade from natural materials — slight imperfections are part of the charm and uniqueness of our collection.

All goods must be returned in new and unused condition, together with a copy of your original delivery note. Returns are at your own expense.